How It Works

From box to claim
in under 30 seconds.

No manual data entry. No spreadsheets. IRIS handles the entire inspection-to-claim workflow automatically.

Step 0

Set Up the Capture Station

IRIS runs entirely in a browser — no app to install. Mount any camera (phone, webcam, or dedicated IP camera) overhead at your returns station. Connect once and you're ready to process returns.

  • Works on iPhone Safari — no app download
  • Compatible with any mounted camera
  • One-time setup under 10 minutes
  • Connects directly to your Amazon Seller account
setup-capture-station.png Overhead mounted camera above returns table with IRIS UI on nearby tablet
Step 1
step-1-scan-barcode.png IRIS mobile UI auto-highlighting detected LPN barcode on package

Place the Package. IRIS Reads It.

Set any returned package under the camera. IRIS instantly reads:

  • LPN numbers (Amazon internal tracking)
  • FBA tracking barcodes
  • Shipment IDs and ASIN references
  • Return shipping labels

The data populates automatically — no typing, no searching, no mistakes. IRIS cross-references the ID against your Seller Central records in real time.

Powered by Google Cloud Vision OCR + custom barcode detection
Step 2

Document the Condition

IRIS captures multiple photos of every return — box exterior, contents, any damage or discrepancies. Every image is:

  • Timestamped to the second
  • Linked to the exact order and customer return ID
  • Stored securely and accessible from your dashboard
  • Ready to attach to a Seller Central claim

This is the step that wins claims. Amazon's reimbursement team requires photographic evidence. IRIS makes sure you always have it.

step-2-photo-documentation.png IRIS showing 4-angle photo grid of damaged return item with timestamps
Step 3
step-3-file-claim.png IRIS one-tap submit screen with claim preview showing order details, photos, and Amazon case number appearing

One Tap. Claim Filed.

With everything captured, tap Submit Claim. IRIS automatically:

  • Opens the correct case type in Seller Central
  • Fills in all order and shipment details
  • Attaches your photos as evidence
  • Submits and logs the Amazon case number

You get a notification when the claim is filed and another when Amazon issues a decision. Track all open and resolved cases from your IRIS dashboard.

The Hardware

Build your capture station for under $100

No proprietary hardware. Use what you already have or build a station in an afternoon.

hardware-phone-mount.png Overhead phone mount above table surface, top-down view

Phone Mount Station

Clamp your iPhone overhead at your returns table. IRIS runs in Safari — no app needed. Cost: ~$20 for the mount.

Most Common
hardware-webcam.png USB webcam mounted on articulating arm over warehouse table

Webcam + Desktop

Mount a USB webcam overhead connected to a warehouse PC or tablet. Ideal for high-volume returns stations with permanent setups.

High Volume
hardware-ip-camera.png Ceiling-mounted IP camera over multi-station returns warehouse area

Dedicated IP Camera

For multi-station warehouses. A single IP camera per station, managed centrally. Supports simultaneous capture across multiple inspection lines.

Enterprise

Ready to see it live?

Set up in under 10 minutes. Free until you've recovered $500.

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